Privacy Policy
Introduction
This Privacy Policy explains how [Your Company Name] ("we", "our", or "us") collects, uses, and protects your personal information when you use our website [www.yourwebsite.co.uk]. We are committed to ensuring that your privacy is protected in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we use the personal information we collect about you when you use our website. Who We Are [Your Company Name] is the data controller responsible for your personal data. Our contact details are:
Address: [Your Business Address]
Email: [Your Contact Email]
Phone: [Your Contact Number]
Information We Collect
We may collect the following information:
Name and contact information including email address and telephone number
Demographic information such as postcode and preferences
Information relevant to customer surveys and/or offers
Information submitted through our contact forms
Technical information such as IP address, browser type and version, time zone setting, operating system and platform, and pages visited on our website through cookies
How We Collect Your Information
We collect information when you:
Fill in forms on our website
Communicate with us by email, phone, or any other means
Use or view our website via your browser's cookies
How We Use Your Information
We use your information for the following purposes:To provide and maintain our service
To notify you about changes to our service
To provide customer support
To gather analysis or valuable information so that we can improve our website
To monitor the usage of our website
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing
We will only process your personal data when we have a lawful basis to do so. The lawful basis will be one of the following:
Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Data Sharing
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers. We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Google Forms
Our website uses Google Forms to collect information submitted through our online forms. When you submit information through these forms, it is transmitted to and stored by Google in accordance with Google's privacy policy, which can be found at https://policies.google.com/privacy.
Cookies
Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to:
Understand and save user's preferences for future visits
Compile aggregate data about site traffic and site interactions
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you disable cookies, some features may be disabled, but it won't affect the basic functionality of the site.
Your Data Protection Rights
Under the UK GDPR, you have the following rights:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [Your Contact Email]
Children's Information
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: [Your Contact Email]
By phone: [Your Contact Number]
By mail: [Your Business Address]
Your Right to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [Your Contact Email]. You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data. The ICO's contact details are:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk